Frequently Asked Questions
Find answers to the most common questions about ordering, delivery and returns.
Our estimated delivery timeframe is 5–11 business days. Delivery times are estimates and may occasionally be affected by customs processing, carrier delays, public holidays, or other circumstances beyond our control.
Where tracking is available, the relevant information will be provided after your order has been dispatched. If your order has not arrived within the estimated delivery period, contact info@ashenlondon.uk with your order number.
You may request a cancellation or change before your order has been shipped. Contact us as soon as possible at info@ashenlondon.uk with your name and order number. Requests cannot be guaranteed once an order has entered processing or been dispatched.
Ashen London offers a 30-day return period for eligible products, beginning on the date your order is delivered. Products must be unworn, unused, clean, and undamaged, with their original tags attached and original packaging included where reasonably possible. Contact us before returning anything.
Contact info@ashenlondon.uk with your order number, a description of the issue, and clear photographs where applicable. Once reviewed, we will arrange an appropriate replacement or refund.
Approved refunds are issued to the original payment method. Processing times vary, and your bank or payment provider may require additional time. If more than 15 business days have passed since we confirmed your refund, please contact us.
Review the sizing and product information displayed on the relevant product page. If you need further assistance, contact info@ashenlondon.uk and tell us which product you are considering.
For assistance with an order, delivery, return, or product, contact us at info@ashenlondon.uk. Include your order number where applicable so we can assist you efficiently.